Hello, In our company we use the UE9 to gather data from testing instruments. Recently i tried to update the firmware of one unit during a remote connection as the units is more than 1200 km. away. The update to v 1.58 of the UE9 comm went well but went i did the UE9 control I lost control of the Labjack. Made a visit on site (sigh), exchanged the device and now i am trying to recover the damaged one. I can load up to control version 1.93 without problem. If I try version 2.26 i have a warning that stored startup settings will be reset to factory default because I am going over version 1.97. Choosing continue, it will do the update but when trying to reconnect to device it will not find it.
Labjack object of the trials has:
Comm. version 1.58
Control Version 1.93
Bootloader Version 1.14
Hardware Version 1.1
Is there a way around this or is there a limitation of version supported by a certain hardware?
Thanks in advance for helping.